Delivery Policy
- Customer is estimated to receive items within 12 working days* after the payment is confirmed for all pre order items. The pos laju tracking number will only be updated at Stage 4 as shown in the shipping flow chart of this page.
- Customer is responsible for tracking the parcel after the pos laju tracking number is updated in the system. Once the tracking number is updated in the system, it will trigger an email to notify the customer that the shipment is in progress, it will send a notification to the email address that registered by customer. Any accusation or complaint about do not notify by the email notification will not be accepted, customer have to check the order status in the system during this period.
- Please take note that customers responsible to communicate with the guardhouse if the shipping address is a condominium, apartment or high building suites due to some guardhouses do not allow courier service to enter premises and some guardhouse will receive parcels on their resident behalf. If you do not allow your guard house to receive the parcel on your behalf, you should have informed your guard house. Otherwise the courier service will deliver to your guard house.
- Customer need to bear the 2nd attempt shipping cost if the parcel is returned by pos laju to Katrina Fashion. For any parcel that did not reach the customer, customer needs to collect the parcel at the nearest pos laju office within 7 days as shown in the tracking system.If the parcel is unclaimed by customer within 7 days, the parcel will be returned to Katrina Fashion. Hence customer is responsible to collect the parcel from the nearest courier service office if this case happened.
- Customer need to bear the 2nd attempt shipping cost if the parcel is returned by pos laju to Katrina Fashion due to incomplete or incorrect shipping address given by customers. Hence customer must provide the complete shipping address and provide the valid active contact number just in case the courier company can contact customers if anything happened during the delivery process.
- If customer requested to split the shipment (due to some items reached and some other yet to reach) , customer need to bear the split shipment cost.The original shipping cost paid by customer or free shipping is covered one single shipment only. Katrina Fashion will not bear the extra shipping cost due to split shipment requested by customer.
- For all conditions, shipping cost paid by customer to ship from Katrina Fashion to customer is non-refundable.
- If customers' order is combined by pre order items and ready stock items, the shipment date will follow the pre order items shipment date.
*The estimation of 12 working days delivery time is calculated based on overall successful deals from our previous customers, you might receive the parcel late due to Oversea or Malaysia Custom clearance delay, out of stock issue, restock incident, late delivery by the courier company or COVID19 delay issues. Your understanding and patience is highly appreciated. Kindly AVOID place order if customers do not have tolerance to accept late arrival parcel due to the factors as mentioned here.
MALAYSIA SHIPPING FEES:
West Malaysia
RM8
(Free Shipping for order above RM150)
East Malaysia- Sabah, Sarawak, Labuan
First Item = RM13
Every additional Item = RM2
(Free Shipping for order above RM250)
